- R-HUB: a leading provider for remote support servers
- LogMeIn: a leading hosted remote support service provider
Remote Support Features:
| Features | R-HUB
TRS-20T |
LogMeIn Rescue |
| Instant view and remote control |
 |
 |
| Firewall & proxy friendly |
|
|
| Remote reboot to regular or safe mode |
|
|
| Remote support PCs & MACs |
|
|
| File transfer |
|
|
| Copy and paste |
|
|
| Chat |
|
|
| Auto-reconnect and auto-login |
|
|
| Remote logoff & login to different users |
|
|
| Send Ctrl+Alt+Del |
|
|
| Auto-reconnection |
|
|
| Fit-to-screen display |
|
|
| Recording |
|
|
| Auto-remove remote client installation |
|
|
| Remotely start a
unattended support session |
|
|
| Remote Run-As Admin |
|
|
| UAC Compliant |
|
|
| Remote diagnostics |
|
|
| Support multiple monitors |
|
|
| Blank remote computer |
|
|
| Lock remote computer at the end of session |
|
|
| Remote support using Android devices |
|
|
| Remote support using iOS devices |
|
|
| Multi-technician collaborative support |
|
|
| Transfer support sessions | |
|
| Support session queue | |
|
| Push mobile configurations | |
|
| VoIP conferencing for collaborative support |
|
|
| Video conferencing for collaborative support |
|
|
| Switch to training session |
|
|
| Remote printing |
|
Security Features:
| Features | R-HUB
TRS-20T |
LogMeIn Rescue |
| Transmission security | SSL & Proprietary | SSL & Proprietary |
| Access security | Session ID & password | Session ID & password |
| My firewall protection for internal sessions |
|
Misc. Features:
| Features | R-HUB
TRS-20T |
LogMeIn Rescue |
| Customization (my logo,
my home page, etc.) |
|
|
| Number of users
(hosts) who
can host support sessions |
Unlimited | one |
| Integration APIs |
|
|
| LDAP integration |
|
|
| Directing
attendees to my web page at the end of sessions |
|
|
| International language support |
|
|
